Shipping policy
Shipping Policy
Last updated: July 27, 2026
Thank you for shopping with Triskova. We are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.
Shipping Time
Estimated delivery times:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–15 business days |
| Canada | 6–12 business days |
| United Kingdom | 5–15 business days |
| Australia | 6–12 business days |
| Europe | 6–15 business days |
| Other countries | 7–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping fees are calculated during checkout unless free shipping is offered as part of a promotion.
From time to time, Triskova may offer free shipping on selected products or for qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take 24–72 hours to become active after shipment.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Triskova is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it is shipped.
Delayed Shipments
While we work hard to deliver orders on time, shipping delays may occasionally occur due to factors beyond our control, including but not limited to:
- Severe weather
- Customs inspections
- Transportation disruptions
- Public holidays
- Carrier delays
- High shipping volumes
We appreciate your patience and understanding in these situations.
Lost Packages
If your tracking information shows that your package has not been delivered within the estimated timeframe, please contact us.
We will work with the shipping carrier to investigate the issue.
If a package is confirmed lost during transit, we will provide either:
- A replacement at no additional cost, or
- A full refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos or videos showing the issue
- An unboxing video (highly recommended)
If we determine the issue was caused by our error or damage during shipping, we will provide either:
- A replacement free of charge, or
- A full refund.
In most cases, you will not be required to return the damaged or incorrect item.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations.
You may receive multiple tracking numbers.
Contact Us
If you have any questions regarding shipping, please contact us:
Triskova
Email: npt6504@gmail.com